Refund, Replacement & Return Policy — WrapX

Each WrapX product is made-to-order using the design and device details you provide. Because items are personalized, our refund and replacement rules are strict. Read carefully before purchasing.

1. Mandatory Unboxing Video

You must record a clear, continuous unboxing video at delivery. The video must show the sealed courier parcel, the courier sticker/tracking label, and the full unboxing process without cuts.

Important: This video is the primary proof for claims. No unboxing video = No claim accepted.

2. Complaint Window — 3 Days

Report any wrong item, damage, missing quantity, or manufacturing defect within 3 calendar days of delivery. Requests after this window will not be considered.

3. How to Request a Replacement

Send replacement requests to our official channels with the required proof.

Email: info@wrapx.in

WhatsApp: +91 93436 94356

Your request must include: Order ID, unboxing video (mandatory), photos if requested, and a detailed problem description.

After QC approval:

Pickup (if applicable) is usually attempted within 4 working days.
After inspection, replacements are prepared and dispatched within 3 working days.
If you self-ship the return, pack securely — WrapX is not responsible for damage/loss in customer-arranged transit.

4. Replacement Approval Criteria

Issue proven via unboxing video
Packaging is returned intact
Item is unused and unmodified
All original inclusions and accessories are returned
Damage/defect verified by WrapX

Items showing signs of use, tampering, or incorrect installation are not eligible.

5. Refund Conditions

Refunds are issued only to the original payment method and allowed only in these cases:

Replacement product is also found defective
Product fails to ship
Domestic delivery does not occur within 15 days from the order date
Shipping service is unavailable at the delivery location

Refunds are NOT given for: customized items, change of mind, minor color differences, customer-caused installation damage, universal skins, or courier delays after dispatch.

6. Cancellation Policy

Once payment is processed the order enters production and cannot be canceled, modified, or refunded. WrapX products are made-to-order for the selected device and design.

7. Returned-to-Origin (RTO) Policy

RTO may occur for incorrect address, refusal to accept, repeated unavailability, or invalid contact details. Re-shipment requires payment of an INR 120 RTO & processing fee. No refunds apply for customer-related RTOs.

8. Damage Claims

Report damage immediately with the unboxing video and clear photos. Damage from improper installation, storage, or misuse is not covered.

9. Grounds for Rejection

Replacement or refund will be rejected if:

No unboxing video is provided
Complaint is filed after 3 days
Product is used, modified, or returned without authorization
Claim is based on minor color difference or expectation mismatch
Damage is caused by the customer

10. Customer Responsibilities

Record and store the unboxing video
Provide accurate address and contact details
Verify device model and size before ordering
Inspect product at delivery

11. Support & Contact

Send all queries, complaints, and replacement requests to: